Documents & Identity Management

In the BFSI (Banking, Financial Services, and Insurance) sector, secure and efficient management of documents and customer identities is critical for compliance, fraud prevention, and operational efficiency. Implementing robust document capture and identity management systems enables financial institutions to streamline their processes, ensure data accuracy, and enhance security.

By leveraging advanced technologies such as OCR (Optical Character Recognition), biometrics, and AI, BFSI institutions can automate document processing, verify customer identities, and maintain comprehensive records. This guide outlines the key features, benefits, and best practices for effective document capture and identity management in the BFSI sector.

Key Features

Workflow Automation

Automates routine workflows such as loan processing, customer onboarding, and compliance checks.

Mobile Accessibility

Offers mobile applications for biometric authentication and electronic document management on-the-go.

Identity Verification

Employs biometric authentication, such as facial recognition, fingerprint scanning, and voice recognition, to verify customer identities.

Integration with Core Systems

Seamlessly integrates with existing CRM, ERP, and core banking systems for consistent data management and streamlined workflows.

Customer Onboarding

Facilitates quick and secure customer onboarding by automating the capture and verification of identity documents.

Digital Document Management

Provides a centralized repository for storing and managing digital documents, ensuring easy access and retrieval.

Data Extraction and Validation

Extracts data from documents and validates it against existing records to ensure accuracy and consistency.

Compliance and Security

Ensures compliance with regulatory requirements and implements robust security measures to protect sensitive information.

Automated Document Capture

Utilizes OCR and AI technologies to automatically capture and process documents, extracting relevant data with high accuracy.

Audit Trail and Reporting

Maintains a detailed audit trail of document and identity verification processes, generating comprehensive reports for audits and compliance.

Key Benefits

Operational Efficiency

Streamlined processes and targeted efforts reduce waste and optimize resource allocation.

Regulatory Compliance

Ensures adherence to regulatory requirements for customer feedback and satisfaction metrics


The system can handle increasing volumes of customer data and interactions without compromising performance

Enhanced Security

Reduces the risk of identity fraud through advanced verification techniques

Improved Customer Experience

Delivers a seamless and secure experience for customers, enhancing satisfaction and loyalty.

Comprehensive Reporting

Provides detailed and customizable reports for audits, compliance, and management reviews.

Data Accuracy

Minimizes errors by allowing employees to directly input and update their information

Better Decision-Making

Provides managers with real-time access to employee data and analytics for informed decision-making

Implementation Strategy

Compliance Management

Ensure ongoing compliance with regulatory standards through regular audits and updates.

Continuous Monitoring

Regularly monitor system performance and customer feedback to identify issues and make necessary adjustments.


Customize the platform to align with the institution’s branding and specific service requirements.

Data Migration

Plan and execute a seamless data migration from legacy systems to the new ERP platform.

Feedback and Improvement

Establish a feedback loop with users to identify areas for improvement and implement enhancements.

Needs Assessment

Conduct a thorough assessment of branch operations and customer flow to identify specific needs and areas for improvement.

Staff Training

Train branch staff to assist customers with using kiosks and troubleshoot any issues that arise.

System Selection

Choose an asset maintenance system that offers the necessary features and integrates well with existing systems.

Use Cases

Account Opening

Enable customers to open new accounts digitally, completing the entire process online or via mobile.

Customer Onboarding

Facilitate new customer onboarding by allowing them to open accounts and submit necessary documents through kiosks.

Customer Service

Enhance customer service by automating routine inquiries and support tasks.

Fraud Prevention

Reduce the risk of fraud by implementing robust biometric authentication measures.

KYC Compliance

Ensure compliance with Know Your Customer (KYC) regulations by accurately capturing and verifying customer identities.

Loan Processing

Automate the loan application, approval, and disbursement processes to reduce turnaround times and improve accuracy.

Regulatory Reporting

Generate compliance reports for regulatory authorities, ensuring accuracy and timeliness.


OCR and AI-Based Document Capture Advanced OCR and AI technologies for accurate document capture and data extraction.
Biometric Authentication Tools for biometric verification, including facial recognition, fingerprint scanning, and voice recognition.
Digital Document Repository A centralized system for storing and managing digital documents securely.
Data Validation Engine Automated tools for validating extracted data against existing records and databases.
Compliance and Security Module Features for ensuring regulatory compliance and implementing data security measures.
Integration Capabilities Interfaces for seamless integration with CRM, ERP, and other core systems.
Audit and Reporting Tools Comprehensive tools for maintaining audit trails and generating compliance reports.
Mobile Application Mobile apps for capturing documents and verifying identities on-the-go.
Workflow Automation Tools for automating document processing and identity verification workflows.
Customer Onboarding Module Features for automating and securing the customer onboarding process.

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Microsoft Dynamics 365 Business Applications encompass a suite of powerful tools designed to streamline various aspects of business operations. Dynamics 365 Customer Engagement (CE) focuses on enhancing customer relationship management through integrated applications for sales, customer service, marketing, and field service. It excels in scalability, flexibility, and integration capabilities, allowing organizations to tailor solutions to their specific needs. In tandem, Dynamics 365 Finance & Operations (F&O) offers robust financial management and operational capabilities, supporting complex financial processes, supply chain management, manufacturing, and human resources. Dynamics 365 Business Central further extends functionality with comprehensive ERP capabilities tailored for small to medium-sized enterprises, encompassing financial management, supply chain, sales, and service management. Partnering with specialized firms like Cubic Information Systems in the Banking, Financial Services, and Insurance (BFSI) sector enhances the power of these applications. Cubic Information Systems leverages its expertise to customize Dynamics 365 Business Applications, ensuring seamless implementation and optimization of CRM, ERP, and operational processes specific to BFSI regulations, customer engagement, and operational efficiency. This collaboration empowers organizations to achieve greater agility, compliance, and customer satisfaction within the BFSI industry.

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