Customer KIOSK

In the BFSI (Banking, Financial Services, and Insurance) sector, customer self-service kiosks are transforming the traditional branch experience. These interactive kiosks provide customers with a convenient and efficient way to access banking services without the need for direct interaction with branch staff. By leveraging self-service kiosks, financial institutions can reduce wait times, enhance service efficiency, and offer a seamless, user-friendly experience.

Implementing self-service kiosks in branches not only improves customer satisfaction but also optimizes branch operations and reduces operational costs. This comprehensive guide outlines the key features, benefits, and implementation strategies for customer self-service kiosks in BFSI branches.

Key Features

Multilingual Support

Offers language options to cater to a diverse customer base, ensuring accessibility for all users.

User-Friendly Interface

Ensures a simple and intuitive user experience with easy navigation and accessibility

Secure Authentication

Implements secure authentication methods such as biometrics, multi-factor authentication, and encryption to protect customer data

Loan Applications

Facilitates the initiation of loan applications, including document submission and status tracking.

Digital Signature Capture

Enable customers to sign documents electronically using biometric authentication, stylus, or finger on touchscreens.

Document Scanning and Printing

Allows customers to scan and print necessary documents, such as account statements or loan documents.

Customer Support

Provides video call or live chat options for customers to get assistance from branch staff or customer service representatives.

Bill Payments

Allows customers to pay utility bills, credit card bills, and other payments directly through the kiosk.

Key Benefits

Operational Efficiency

Streamlined processes and targeted efforts reduce waste and optimize resource allocation.

Enhanced Customer Experience

A holistic view allows for personalized interactions, improving overall customer satisfaction


The system can handle increasing volumes of customer data and interactions without compromising performance

Reduced Wait Time

Minimizes customer wait times through efficient queuing and appointment scheduling, enhancing customer satisfaction.

Real-Time Processing

Enables real-time processing of transactions, providing instant confirmations and receipts to customers.

Increased Accessibility

Expands access to loan services, particularly for customers in remote or underserved areas.

Cost Savings

Reduces the need for manual administrative support, resulting in cost savings for the organization

Data Accuracy

Minimizes errors by allowing employees to directly input and update their information

Key Types

Basic Account Services

Balance inquiries, mini-statements, account updates, and fund transfers.

Customer Support

Handling customer inquiries, complaints, and service requests.

Document Services

Document scanning, printing, and submission for various banking needs.

Loan Services

Loan applications, document submissions, and status tracking.

Payment Services

Bill payments, credit card payments, and loan repayments.

Implementation Strategy

Customer Education

Provide clear instructions and support materials to help customers understand how to use the kiosks effectively.

Feedback Mechanisms

Implement feedback systems to gather customer insights and continuously improve kiosk services.

Marketing and Promotion

Promote the availability and benefits of self-service kiosks through various marketing channels to encourage usage.

Regular Maintenance

Schedule regular maintenance and updates to ensure kiosks are functioning optimally and securely.

Security Measures

Implement robust security protocols, including biometric authentication and encryption, to protect customer data and transactions.

Site Selection

Strategically place kiosks in high-traffic areas within branches to maximize visibility and usage.

Staff Training

Train branch staff to assist customers with using kiosks and troubleshoot any issues that arise.

User-Centric Design

Design kiosks with a focus on ease of use, ensuring a smooth and intuitive customer experience.

Use Cases

After-Hours Service

Offer extended service hours by providing 24/7 access to banking services through kiosks.

Busy Branches

Deploy kiosks in busy branches to reduce congestion and improve service efficiency.

Customer Onboarding

Facilitate new customer onboarding by allowing them to open accounts and submit necessary documents through kiosks.

Remote Locations

Place kiosks in remote or underserved areas to provide access to essential banking services.

Special Campaigns

Use kiosks to support special marketing campaigns, such as promotional offers or new product launches.

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Microsoft Dynamics 365 Business Applications encompass a suite of powerful tools designed to streamline various aspects of business operations. Dynamics 365 Customer Engagement (CE) focuses on enhancing customer relationship management through integrated applications for sales, customer service, marketing, and field service. It excels in scalability, flexibility, and integration capabilities, allowing organizations to tailor solutions to their specific needs. In tandem, Dynamics 365 Finance & Operations (F&O) offers robust financial management and operational capabilities, supporting complex financial processes, supply chain management, manufacturing, and human resources. Dynamics 365 Business Central further extends functionality with comprehensive ERP capabilities tailored for small to medium-sized enterprises, encompassing financial management, supply chain, sales, and service management. Partnering with specialized firms like Cubic Information Systems in the Banking, Financial Services, and Insurance (BFSI) sector enhances the power of these applications. Cubic Information Systems leverages its expertise to customize Dynamics 365 Business Applications, ensuring seamless implementation and optimization of CRM, ERP, and operational processes specific to BFSI regulations, customer engagement, and operational efficiency. This collaboration empowers organizations to achieve greater agility, compliance, and customer satisfaction within the BFSI industry.

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