Business Process Automation

Business Process Automation (BPA) in the BFSI (Banking, Financial Services, and Insurance) sector involves leveraging technology to automate repetitive and complex tasks, thereby enhancing operational efficiency, reducing costs, and improving service delivery. BPA enables financial institutions to streamline their workflows, ensure compliance, and provide a seamless customer experience.

By implementing BPA, BFSI institutions can focus on strategic initiatives and innovation while maintaining high levels of accuracy and reliability in their processes. This guide outlines the key features, benefits, and best practices for implementing business process automation in the BFSI sector.

Key Features

Workflow Automation

Automates routine workflows such as loan processing, customer onboarding, and compliance checks.

Security and Data Protection

Implements robust security measures to protect sensitive data and ensure compliance with data protection regulations.

Reporting and Analytics

Offers access to personalized reports and analytics on performance, attendance, and other metrics

Robotic Process Automation (RPA)

Utilizes software robots to perform high-volume, repetitive tasks, reducing human error and increasing efficiency.

Scalable Architecture

Supports scalability to accommodate growing volumes of transactions and data.

Intelligent Document Processing

Employs AI and OCR technologies to capture, extract, and process data from documents.

Exception Handling

Automates the handling of exceptions and errors, ensuring continuity and reliability in processes.

Customer Relationship Management (CRM) Integration

Integrates with CRM systems to automate customer interactions and improve service delivery.

Data Integration and Management

Integrates data across various systems and platforms, ensuring consistency and accuracy.

Compliance Automation

Automates compliance-related tasks, ensuring adherence to regulatory standards and reducing risk.

Key Benefits

Risk Mitigation

Predictive analytics help anticipate and mitigate potential risks associated with customer behavior.

Regulatory Compliance

Ensures adherence to regulatory requirements for customer feedback and satisfaction metrics


The system can handle increasing volumes of customer data and interactions without compromising performance

Cost Reduction

Lowers operational costs by reducing the need for manual processing and paperwork

Improved Customer Experience

Delivers a seamless and secure experience for customers, enhancing satisfaction and loyalty.

Enhanced Accuracy

Improves accuracy in data processing and task execution, reducing the risk of errors.

Employee Productivity

Frees up employees to focus on strategic and value-added tasks, improving overall productivity.

Innovation and Agility

Enables institutions to innovate and respond quickly to market changes and customer needs.

Better Decision-Making

Provides managers with real-time access to employee data and analytics for informed decision-making

Implementation Strategy

Continuous Monitoring

Regularly monitor system performance and customer feedback to identify issues and make necessary adjustments.


Customize the platform to align with the institution’s branding and specific service requirements.

Data Integration

Consolidate CRM data from various sources into a unified platform for comprehensive analysis.

Feedback and Improvement

Establish a feedback loop with users to identify areas for improvement and implement enhancements.

Needs Assessment

Conduct a thorough assessment of branch operations and customer flow to identify specific needs and areas for improvement.

Pilot Testing

Conduct pilot testing in select branches to ensure the system works smoothly and address any issues before full deployment.

Process Mapping

Map out existing processes to identify areas that can be automated and optimized.

Scalability Planning

Plan for scalability to accommodate future growth and increasing volumes of assets.

Staff Training

Train branch staff to assist customers with using kiosks and troubleshoot any issues that arise.

System Selection

Choose an asset maintenance system that offers the necessary features and integrates well with existing systems.

Use Cases

Claims Processing

Automate the insurance claims processing workflow to improve efficiency and reduce processing times.

Compliance Reporting

Generate compliance reports to ensure adherence to labor laws and industry regulations.

Customer Onboarding

Facilitate new customer onboarding by allowing them to open accounts and submit necessary documents through kiosks.

Customer Service

Enhance customer service by automating routine inquiries and support tasks.

Fraud Detection

Implement automated systems to detect and prevent fraudulent activities in real-time.


Process Modeling and Design Tools for modeling and designing automated workflows and processes.
Automation Engine The core engine that executes automated tasks and workflows.
Data Integration Tools Solutions for integrating data across various systems and platforms.
User Interfaces Intuitive interfaces for designing, managing, and monitoring automated processes.
Compliance and Security Modules Features for ensuring regulatory compliance and protecting sensitive data.
Monitoring and Analytics Tools for monitoring process performance and generating real-time analytics and reports.
Mobile and Cloud Access Mobile and cloud-based access to automation tools, enhancing flexibility and accessibility.
Scalable Infrastructure Scalable infrastructure to support growing volumes of transactions and data.
Support and Maintenance Ongoing support and maintenance to ensure optimal performance and reliability of automated processes.

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Microsoft Dynamics 365 Business Applications encompass a suite of powerful tools designed to streamline various aspects of business operations. Dynamics 365 Customer Engagement (CE) focuses on enhancing customer relationship management through integrated applications for sales, customer service, marketing, and field service. It excels in scalability, flexibility, and integration capabilities, allowing organizations to tailor solutions to their specific needs. In tandem, Dynamics 365 Finance & Operations (F&O) offers robust financial management and operational capabilities, supporting complex financial processes, supply chain management, manufacturing, and human resources. Dynamics 365 Business Central further extends functionality with comprehensive ERP capabilities tailored for small to medium-sized enterprises, encompassing financial management, supply chain, sales, and service management. Partnering with specialized firms like Cubic Information Systems in the Banking, Financial Services, and Insurance (BFSI) sector enhances the power of these applications. Cubic Information Systems leverages its expertise to customize Dynamics 365 Business Applications, ensuring seamless implementation and optimization of CRM, ERP, and operational processes specific to BFSI regulations, customer engagement, and operational efficiency. This collaboration empowers organizations to achieve greater agility, compliance, and customer satisfaction within the BFSI industry.

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