Asset Maintenance

In the BFSI (Banking, Financial Services, and Insurance) sector, effective asset maintenance is crucial for ensuring the longevity and efficiency of physical assets. Proper maintenance of assets such as IT infrastructure, office equipment, and facilities helps minimize downtime, reduce repair costs, and extend the life of these investments.

Implementing a robust asset maintenance strategy enables financial institutions to manage maintenance schedules, track asset conditions, and optimize resource utilization. This guide outlines the key features, benefits, and best practices for asset maintenance in the BFSI sector.

Key Features

Work Order Management

Manages the creation, assignment, and tracking of maintenance work orders

Vendor Management

Manages relationships with maintenance service providers, including contract management and performance tracking

Preventive Maintenance Scheduling

Automates the scheduling of regular maintenance tasks to prevent unexpected asset failures

Mobile Access

Provides mobile applications for maintenance staff to access schedules, work orders, and asset information on the go

Maintenance History Tracking

Records and maintains a detailed history of all maintenance activities performed on each asset

Inventory Management for Spare Parts

Manages inventory levels of spare parts and maintenance supplies to ensure availability when needed

Integration with ERP Systems

Integrates with ERP systems for seamless data synchronization and financial reporting

Cost Tracking and Analysis

Tracks maintenance costs and analyzes data to identify areas for cost savings and efficiency improvements

Compliance and Reporting

Ensures compliance with industry regulations and generates detailed reports for audits and management reviews

Asset Condition Monitoring

Monitors the condition of assets in real-time, using sensors and IoT technologies to detect issues early

Key Benefits

Better Resource Utilization

Optimizes the use of maintenance resources, including staff, spare parts, and tools.

Enhanced Asset Performance

Improves asset performance and reliability through regular maintenance and condition monitoring.

Repair Cost Savings

Reduces repair costs and extends asset life by preventing major breakdowns and optimizing maintenance schedules.

Reduced Downtime

Minimizes asset downtime through proactive maintenance, ensuring continuous operations.

Regulatory Compliance

Ensures adherence to regulatory requirements for customer feedback and satisfaction metrics

Improved Decision-Making

Provides real-time insights and detailed analytics to support informed maintenance decisions

Increased Asset Longevity

Extends the life of assets through effective maintenance practices, maximizing return on investment

Comprehensive Reporting

Provides detailed and customizable reports for audits, compliance, and management reviews.

Implementation Strategy

Compliance Management

Ensure ongoing compliance with regulatory standards through regular audits and updates.

Continuous Monitoring

Regularly monitor system performance and customer feedback to identify issues and make necessary adjustments.


Customize the platform to align with the institution’s branding and specific service requirements.

Data Integration

Consolidate CRM data from various sources into a unified platform for comprehensive analysis.

Feedback and Improvement

Establish a feedback loop with users to identify areas for improvement and implement enhancements.

Needs Assessment

Conduct a thorough assessment of branch operations and customer flow to identify specific needs and areas for improvement.

Staff Training

Train branch staff to assist customers with using kiosks and troubleshoot any issues that arise.

System Selection

Choose an asset maintenance system that offers the necessary features and integrates well with existing systems.

Use Cases

Facility Maintenance

Oversee maintenance activities for physical facilities, including buildings, security systems, and utilities.

IT Infrastructure Maintenance

Schedule and track maintenance tasks for IT infrastructure, including servers, networking equipment, and data centers.

Office Equipment Maintenance

Manage maintenance for office equipment such as printers, copiers, and HVAC systems.

Regulatory Compliance

Ensure procurement activities comply with regulatory requirements, minimizing legal and financial risks.

Vehicle Fleet Maintenance

Track and manage maintenance tasks for company vehicles, ensuring they are in good working condition.

Vendor-Managed Maintenance

Manage relationships with third-party maintenance providers, ensuring timely and effective service delivery.


Maintenance Scheduling Module Automates the scheduling of preventive and corrective maintenance tasks.
Work Order Management Facilitates the creation, assignment, and tracking of maintenance work orders.
Maintenance History Database Maintains a comprehensive record of all maintenance activities performed on each asset.
Inventory Management for Spare Parts Manages spare parts inventory to ensure availability and reduce downtime.
Compliance and Reporting Tools Provides tools for generating compliance reports and tracking regulatory requirements.
ERP Integration Ensures seamless integration with ERP systems for data consistency and financial reporting.
Mobile Application Mobile app for maintenance staff to access work orders, schedules, and asset information on the go.
Cost Tracking and Analysis Tracks and analyzes maintenance costs to identify opportunities for savings and efficiency improvements.
Vendor Management Module Manages vendor relationships, including contract management and performance tracking.

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Microsoft Dynamics 365 Business Applications encompass a suite of powerful tools designed to streamline various aspects of business operations. Dynamics 365 Customer Engagement (CE) focuses on enhancing customer relationship management through integrated applications for sales, customer service, marketing, and field service. It excels in scalability, flexibility, and integration capabilities, allowing organizations to tailor solutions to their specific needs. In tandem, Dynamics 365 Finance & Operations (F&O) offers robust financial management and operational capabilities, supporting complex financial processes, supply chain management, manufacturing, and human resources. Dynamics 365 Business Central further extends functionality with comprehensive ERP capabilities tailored for small to medium-sized enterprises, encompassing financial management, supply chain, sales, and service management. Partnering with specialized firms like Cubic Information Systems in the Banking, Financial Services, and Insurance (BFSI) sector enhances the power of these applications. Cubic Information Systems leverages its expertise to customize Dynamics 365 Business Applications, ensuring seamless implementation and optimization of CRM, ERP, and operational processes specific to BFSI regulations, customer engagement, and operational efficiency. This collaboration empowers organizations to achieve greater agility, compliance, and customer satisfaction within the BFSI industry.

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