Case Study: Implementing National Address Subscriptions Project on Dynamics CRM for Saudi Post in KSA
Customer Profile: Saudi Post, the official postal operator in the Kingdom of Saudi Arabia (KSA), provides a wide range of postal and logistics services to individuals and businesses across the country. With a mission to enhance postal services and operational efficiency, Saudi Post has embarked on numerous initiatives to modernize its infrastructure and service offerings. […]
Case Study: Implementing Microsoft ERP for Al Mazroui Group and Its Subsidiaries
Customer Profile: Al Mazroui Group, a leading conglomerate in the Middle East, operates across diverse sectors including construction, manufacturing, trading, and services. With a strong presence in the region and a portfolio of numerous subsidiaries, Al Mazroui Group is renowned for its commitment to quality, innovation, and operational excellence. Business Challenge: Al Mazroui Group faced […]
Case Study: Digital Transformation of Complaints Management at Faisal Islamic Bank with Cubic Information Systems
Customer Profile: Faisal Islamic Bank, established in 1977, is a pioneering Islamic bank in Egypt, committed to providing Sharia-compliant financial services. The bank has a strong focus on customer satisfaction and operational excellence, serving a diverse clientele across the retail, corporate, and institutional segments. Business Challenge: Faisal Islamic Bank faced significant challenges in managing customer […]
Case Study: Implementing Dynamics ERP for Accounting, Finance, HR, and Payroll at Emirates Management and Debt Collection
Customer Profile: Emirates Management and Debt Collection (EMDC) is a leading financial services company based in the UAE, specializing in debt collection, financial management, and advisory services. EMDC is committed to delivering high-quality financial solutions to its clients, which include individuals, businesses, and government entities. Business Challenge: EMDC faced significant challenges with its legacy systems […]
Exploring the Business Value of Digital Onboarding and KYC in the Banking, Financial Services, and Insurance (BFSI) Sector
Introduction to Digital Onboarding and KYC This paper, “Exploring the Business Value of Digital Onboarding & KYC,” explores the business benefits of taking real-time KYC and digital onboarding solutions. It argues that one must have a user-centric approach to KYC in order to fully appreciate the strategy. It underscores the necessity of collaboration among IT, […]
The Role of Effective Customer Relationship Management (CRM) in the Customer Lifetime Value (CLV) of Banking and Financial Institutions
Introduction to Customer Relationship Management (CRM) and Customer Lifetime Value (CLV) Customer Lifetime Value (CLV) is a prediction of all the value a business will derive from the entire relationship with your customers. In a term, CLV is a metric that demonstrates how the customers have a relationship with business value over time. CLV indicates […]
Cubic Information Systems and Microsoft Dynamics 365 for BFSI
Introduction to Cubic Information Systems as a Microsoft Business Applications Partner Cubic Information Systems is a distinguished Microsoft Business Applications Partner with extensive experience in integrating technologies from various solution providers, including Microsoft. With a robust background spanning approximately 30 years in .NET, mobile, web, and cloud development, Cubic excels in delivering comprehensive software solutions. […]
Digital Transformation of Conventional Banking Industry
Introduction to Digital Transformation in Banking Recently, innovations related to digital transformation technologies include the ability to focus and refine recommendations, current and future customer behavior analysis and trends, improved products and services, and insightful smarter analytics, which have become ‘disruptive’ features of daily business operations. Advanced digital transformation technologies have become disruptive in various […]
The Role of CRM Applications in Customer Acquisitions for Consumer Finance, Microfinance, and Fintech Providers
Introduction to CRM Applications in Financial Services Recognizing the client’s needs and preferences and doing something to address them are crucial tasks in a for-profit business. Accordingly, a user-oriented approach, which pays a great deal of attention to the clients’ needs, the way clients would like to obtain services, how to keep and increase clients’ […]
Digital Only Banks and the Importance of Customer Voice
Introduction to Digital Only Banks Singapore became the first country to issue a Digital Banking license to virtual banks in 1999, and it was granted to 3 players. In November 2022, the doors opened with the first three Internet banks. Back in 2014, the Monetary Authority of Singapore (MAS) continued its noble effort in shaping […]