Customer Channels
Deliver connected digital experiences across every channel.
One journey across every channel.
Cubic Customer Channels help banks and financial institutions create connected digital experiences across mobile, online, self-service, and assisted channels. By bringing customer interactions, services, and journeys together, institutions can simplify access, improve engagement, and deliver more consistent experiences across every touchpoint.
Mobile & Internet Banking
Give customers secure, intuitive access to everyday banking through mobile and web. Support self-service, account visibility, and consistent service without fragmenting the wider customer journey.
Digital Lending
Create a connected borrowing journey from application to decision. Guide customers through each step while giving teams clearer workflow visibility and a more consistent lending experience.
Trade Finance
Give corporate customers clearer digital access to trade requests, documents, and status. Connect customer activity with the processes that keep trade moving.
Customer Visit Management (CVM)
Coordinate branch and appointment-led visits with relevant customer context before, during, and after each interaction. Make in-person service part of a connected customer journey.
Account Onboarding
Bring identity checks, document collection, compliance activity, and activation into one structured onboarding experience. Reduce friction without compromising control.
Loan Applications
Guide borrowers through a clear application journey while giving teams the information and workflow structure needed to review, progress, and respond consistently.
One journey across every channel
Connect digital, branch, and assisted banking so customers move smoothly and teams work from the same context.
Start with the journey that matters most
Share the customer experience you want to improve, and we will connect you with the right Cubic team.
FAQ
What is included in Customer Channels?
Customer Channels includes Mobile & Internet Banking, Digital Lending, Trade Finance, Account Origination, Loan Origination, and Customer Visit Management.
Are Customer Channels relevant for both retail and corporate banking?
Yes. The category supports both high-volume retail interactions and more structured corporate customer journeys across access, onboarding, lending, and service.
How do Customer Channels improve digital customer experience?
They improve continuity across onboarding, banking access, borrowing, trade interaction, and visit-led service moments so customers experience the institution more consistently.