Employee Channels
Give every team the insight and tools to work smarter.
One workspace for customer-facing teams.
Cubic Employee Channels empower employees with connected tools, real-time insights, and streamlined workflows that bring customer service, sales, and daily operations together in helping teams work more efficiently, respond faster, and deliver better customer experiences.
Customer 360 Management
Give teams a unified view of customer context, activity, and next steps. Support more relevant conversations and better-informed decisions throughout the relationship lifecycle.
Sales Management
Bring leads, opportunities, pipelines, and portfolio activity into one structured workspace. Help sales teams focus effort, coordinate action, and maintain clearer commercial visibility.
Marketing Automation
Connect audience insight, campaign activity, and follow-up across customer-facing teams. Make communications more relevant and give teams a clearer view of engagement.
Customer Service
Coordinate cases, requests, complaints, and service follow-up in one place. Give teams the context and accountability needed to resolve issues consistently.
Survey & Feedback Management
Capture feedback at the right moments and turn it into usable service insight. Help teams identify patterns, close the loop, and improve the experiences they deliver.
One workspace for customer-facing teams
Connect customer insight, service work, and commercial follow-up so teams can act with clarity.
Start with the workflow that matters most
Share the employee experience you want to improve, and we will connect you with the right Cubic team.
FAQ
What is included in Employee Channels?
Employee Channels includes Customer 360 Management, Sales Management, Marketing Automation, Customer Service, and Survey & Feedback Management.
Which banking teams benefit most from Employee Channels?
Relationship managers, sales teams, service teams, customer support teams, and marketing teams all benefit from a more connected employee-facing working layer.
How does Employee Channels improve execution?
It improves customer visibility, service coordination, campaign activity, and follow-up consistency across the teams that shape customer growth and service quality.