Faster Service. Smarter Workflows.

ADCB Egypt worked with Cubic to replace fragmented systems with a unified Microsoft Dynamics 365 CE platform connecting customer service, onboarding, lending, compliance, case routing, and core banking workflows.

The goal was to improve visibility, reduce manual handoffs, and help teams deliver faster, more consistent service across the bank.

The Challenge

ADCB Egypt needed to move beyond disconnected channels, manual handoffs, delayed routing, and limited cross-channel visibility. These gaps made it harder for teams to coordinate work, track service performance, and maintain consistent execution across customer and operational workflows.

Cubic’s Approach

Cubic implemented Microsoft Dynamics 365 CE as a connected operating layer across key banking workflows. The solution automated CRM processes, onboarding steps, compliance activities, and case routing, while integrating with core banking systems to improve visibility and control.

The Impact

The transformation helped ADCB Egypt improve productivity, reduce internal friction, and strengthen service performance across departments.

35% improvement in employee productivity
45% reduction in internal process turnaround time
30% fewer manual handoffs between departments
94% SLA compliance rate

Pull Quote

“At ADCB Egypt, our transformation isn’t just about numbers, it’s about a culture of execution. By introducing smarter workflows and faster service delivery, we’ve unlocked a 35% productivity boost and a 45% faster turnaround, proving that aggressive growth and rigorous governance can go hand in hand.”

Leadership Team, ADCB Egypt